Depindra Singh
Angestellt, IT Manager, Concentrix India
Gurgaon, Indien
Über mich
Dedicated 7+ years of Experienced IT Manager with a proven track record in leading teams to deliver budget-friendly, high-quality IT- Voice (VoIP) projects. PMP & TOGAF 9 certified professional skilled in service delivery, architecture design, and strategic planning. Adept at project management, process improvement, and team leadership. Strong analytical mindset aligns technical solutions with business objectives. Excels in IT-contact center strategies and maintaining vendor relationships for maximum value.
Werdegang
Berufserfahrung von Depindra Singh
Bis heute 2 Jahre und 2 Monate, seit Mai 2022
IT Manager
Concentrix India
Dedicated 7+ years of Experienced IT Manager with a proven track record in leading teams to deliver budget-friendly, high-quality IT- Voice (VoIP) projects. PMP & TOGAF 9 certified professional skilled in service delivery, architecture design, and strategic planning. Adept at project management, process improvement, and team leadership. Strong analytical mindset aligns technical solutions with business objectives. Excels in IT-contact center strategies and maintaining vendor relationships for maximum value.
11 Monate, Juli 2021 - Mai 2022
Managed Service Engineer
NTT
• Providing expert-level support for managed services, resolving complex technical issues efficiently. • Collaborating with cross-functional teams to deliver solutions and maintain service quality. • Analyzing and improving service delivery processes. • Ensuring client satisfaction through effective communication and problem resolution.
1 Jahr und 5 Monate, Nov. 2018 - März 2020
Senior Specialist
HCL Technologies India
• Taking on a leadership role in resolving technical issues and providing guidance to junior team members. • Implementing best practices to enhance service quality and efficiency. • Collaborating with clients to understand their needs and tailor solutions accordingly. • Contributing to process improvements and ensuring compliance with industry standards.
2 Jahre und 7 Monate, Nov. 2015 - Mai 2018
Support Engineer
VIS networks
• Providing frontline technical support to clients, troubleshooting issues, and ensuring timely resolutions. • Collaborating with senior engineers to escalate complex problems. • Assisting in maintaining network infrastructure and monitoring system performance. • Documenting support activities and ensuring excellent customer service.
1 Jahr und 4 Monate, Aug. 2014 - Nov. 2015
System Engineer
Futuresoft solutions
• Supporting system administration and maintenance tasks. • Assisting in configuring and deploying IT systems. • Collaborating with senior engineers on troubleshooting and resolving technical issues. • Participating in technology projects and contributing to system enhancements.
Ausbildung von Depindra Singh
2 Jahre, Aug. 2013 - Juli 2015
MBA IT
Mahatma Gandhi University
Sprachen
Englisch
Fließend
Deutsch
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