Ledjo Ahmedani

Installation and configuration of network components (Cisco, Mikrotik, UBNT) VOIP infrastructure (PBX ,IPphones,SIP devices) / Grandstream ,Fanvil, Sangoma products Wireless infrastructure ,WLCs , Access Points 802.11b/g/n/ac, autonomus & centralized CCTV infrastructure video survelliance VPN , remote client ,site-to-site Storage Server configuration & mapping

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes Firewall administration and overall responsibility for company’s IT security Administration and maintenance of the IP telephony system New hire administration: create user in domain w/ e-mail and all hardware and telephony equipment required Assists in asset management and inventory, also in ordering of hardware/software equipment process

Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Ensure that all printers are properly working with sufficient supply and inventory of ink and toner cartridges Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Plan and direct the daily operational activities Ensure the volume of work produced by the Service Desk meets Customer's Service Level Agreements (SLA) and exceeds quality standards Troubleshoot problems and advise on the appropriate action Work as first point of contact (POC) between technical teams Analysis of Service Desk Key Performance Indicators (KPI's) to identify any service improvements to meet the Customer's Service Level Agreements (SLA's)

Basics on Telecommunication Electronic Systems and Measurements Radio-Frequence Systems Fiber Optic Network

Knowledge on electrical installations Knowledge on electronic circuits and electronic elements Working on electronic circuits Knowledge on Radio Frequency and Telecommunications