Khurram Sharif Butt
Angestellt, Regional Manager, Support Account Management, ServiceNow
Hamburg, Deutschland
Werdegang
Berufserfahrung von Khurram Sharif Butt
Bis heute 2 Jahre und 5 Monate, seit Jan. 2022
Regional Manager, Support Account Management
ServiceNow3 Jahre und 5 Monate, Aug. 2017 - Dez. 2020
Senior Manager Technical Support
salesforce.com Germany GmbH2 Jahre und 10 Monate, Mai 2013 - Feb. 2016
Senior Service Delivery Consultant
Ovex Technologies
Responsible for delivering end-to-end technology solutions in line with strategic business objectives and priorities. Delivered top quality reporting on project status (both externally and internally) to a wide variety of stakeholders, providing the senior level, insight and decision making based on sound analysis. Control / Detect Delivery Failures / Escalations - Monitor project delivery status from clients, track SLA & configuration completion status, & ensure performance.
2 Jahre und 1 Monat, Feb. 2011 - Feb. 2013
Associate Director - Analytics & Reporting / Process Management
S&P Global formerly SNL Financial
Drove Technical expertise (development) and leadership (management) in the areas of MI reporting, channelized and prioritized change management. Evaluated existing SOPs, worked towards continuous process improvement plans; while curtailing the operational costs & non-productive expenses. Developed, implemented, and administered Scorecards/Dashboards and Performance metrics. Developed key metrics/measures for Business Performance & investigated performance drivers, root causes of process inefficiencies.
1 Jahr und 8 Monate, Jan. 2009 - Aug. 2010
Manager - Customer Operation
wi-tribe
Pioneered and instigated Customer Care operation in Pakistan. Strategized, designed and established various segments of customer care operations covering customer care strategies, customer satisfaction methodologies, customer center operations, service and quality measurements, process improvement, talent acquisition, team building, performance for results and solution based methods. Devised and executed strategic plans and tactical-level objectives in alignment with overarching organizational goals.
6 Monate, Apr. 2008 - Sep. 2008
Director - Consumer/Customer Services
LINKdotNET
Led the Customer Service, Tech Support, Operations & Business Centre divisions. Provided leadership with cross-functional management insight through 4 Managers and 300+ employees. Spearheaded Service operations and collaborated with internal sales and marketing teams to optimize channel effectiveness. Identified, acquired, trained and retained best possible talent for Client Services to achieve a successful balance of service delivery and associated financial fiduciary responsibility.
5 Jahre, Apr. 2003 - März 2008
Service Delivery Manager
Enpointe Technologies
Managed operations by collaborating with Service Delivery teams in improving Service availability and better user experience. Drove the strategic objectives of the department with a focus on improving client service levels. Supported offices in the US, India & Pakistan with technical/IT support and outsourcing projects. Assessed customer queries, monitored Critical to Quality (CTQ) and Critical to Process (CTP) parameters.
Ausbildung von Khurram Sharif Butt
2002 - 2004
Computer Science
Al-Khair University
1999 - 2001
Computer Science
Al-Khair University
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
Urdu
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